If you would like to take part in our surveys, we will need some information about you, in order to be able to invite you to the surveys that are likely to be good matches for you. From your account, you can also access your invitations for surveys, should you ever lose an email invitation. What’s more you are able to keep your details up to date and to check how much money you have collected and to redeem it via PayPal, provided that you have gathered a sufficient amount.

You have been registered with us for a while and all of a sudden you are no longer able to log in? This can have a number of different reasons.

• Did you enter your access details correctly?
• Perhaps you deleted yourself by accident? This happens occasionally!

If you are sure that your access details are correct and you still cannot log in, please send us a short message.

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You can easily reset your password, if you ever forget it.

Just proceed as follows:

• Go to the login page
• Click “forgot my password” underneath the login area
• Now type in the email address you used for registering with the survey portal
• We will immediately send you an email containing a link for resetting your password
• Check your inbox
• Click the link in the email
• Set a new password

You log in and all of a sudden the language of your profile has changed? Anything can happen in this world and technical complication can occur sometimes. Don’t panic! Should this happen, please log out again and wait for a few minutes, use a different browser or reboot your computer. Then try logging in again.

If the problem continues to occur, please send us a screenshot of the page and a short description, so we can look into things.

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You can update your profile by logging in using your email address and password. Go to “My profile” to change your details. If you are a new MOBROG, please get started by filling in the initial survey in the “Surveys” area. This will allow us to get to know you better and to invite you to suitable surveys.

Please remember to always keep your profile up to date.

You can easily change your email address.

Just proceed as follows:

• Log into your account on our website
• Click on "Change e-mail-address" in the menu on the left side
• Enter your new e-mail-address
• Click on "Save e-mail"
• We will sent you an e-mail with a link to confirm your e-mail-address change
• Check your Mails (also your Spam folder if you cannot find the email)
• Open our e-mail and click on the confirmation link in the e-mail
• You will be forwarded back to MOBROG site and the e-mail-address change is thus confirmed.

Please notice: you can not change your email address within three days of your last payout. This is a security measure from our side.

Please remember to also update your email address with PayPal or Skrill, if necessary. The email address of both accounts must be identical to enable payments.

If you are sure that you would no longer like to take part in our surveys and want to irrevocably delete your profile, you can do so directly in your profile area. To do so you need to log in and click “terminate membership” on the left hand side.

Please remember, though, that we put great emphasis on data protection: If you delete your profile, there is a short period of time during which we are able to reactivate you. Once this period has passed, all your data including your earned money will be gone once and for all and we will not be able to restore them. Of course you are able to re-register with us in such a case.

You did not find an answer to your question yet? Please send us a short message and we will be happy to help!

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