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All about your earned money

What is Skrill how does it work and where can I get a Skrill account?

Skrill is a service, allowing to send and receive money securely, conveniently and at low cost, using an email address.…

Skrill is a service, allowing to send and receive money securely, conveniently and at low cost, using an email address. It is possible to sign up for free. You can register here: www.skrill.com To enable payout, it is important that you use the same email address for Skrill as you do for our panel! If you already have a Skrill account with another email address, you can simply add the email address you have used for registering with us to your Skrill account. As an alternative, we can also change the email address you are using for your MOBROG account.

To receive payment, please take the following steps:

  • Log into your account on our website
  • Click “pay out rewards”
  • Once you have reached the redeemable amount, tick the checkbox
  • Click the “checkout” button followed by “confirm order”
  • Please remember to log into Skrill to accept the transaction, if necessary. If your email address is not linked to your Skrill account, you are able to add it to your account within 30 days, to receive the money.
  • Any fees incurred during the transaction will be completely covered by us.
  • Feel free to send us a message if your money did not arrive.

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How can I use my earned money?

If you want, you can request payment of your earned money. Payment is done quite simply via PayPal. Please make…

If you want, you can request payment of your earned money. Payment is done quite simply via PayPal. Please make sure that the email address with which you are registered with MOBROG is also listed in you PayPal account to allow us to identify you.

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-12

Are there any other ways to earn money?

Yes! By recommending MOBROG to your friends! Your reward will be credited to your account once your friend has successfully…

Yes! By recommending MOBROG to your friends! Your reward will be credited to your account once your friend has successfully completed three surveys.

Please note: Your friend must be invited using our invitation form. Log in and click “invite friends” on the left. Here you are able to enter your friends’ names and email addresses. You can invite as many friends as you like!

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Why was I paid less for a survey than was indicated in the invitation?

It can sometimes happen that you are invited to a survey and that you start this survey but are unable…
It can sometimes happen that you are invited to a survey and that you start this survey but are unable to continue after a couple of selection questions, because you do not match the required target group. The same may apply, when the survey is already closed. In such a case, our system will immediately search for a new survey for you. If you are able to complete the survey, you will receive the remuneration for this survey. You will get higher compensation for a longer survey and lower compensation for a shorter one.
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Why was I not paid, despite completing a survey?

Thank you for your answers! It can sometimes take up to an hour for money to show in your account.…

Thank you for your answers!

It can sometimes take up to an hour for money to show in your account. Feel free to send us a short message, if you still haven’t received any money after an hour. Please make sure to send the invitation link for the survey (even if you were forwarded after clicking the link). You will find it in the email we sent you.

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Why did I not get any payment after inviting my friends?

Thank you so much for recommending us to your friends! In order for you to receive the promised payment, it…

Thank you so much for recommending us to your friends!

In order for you to receive the promised payment, it is necessary that you recruit your friends via the recruit friends feature in your account and that your friends click the link in the email they receive. Otherwise, our system will unfortunately not be able to identify who has recruited the participant.

The money promised for recruiting your friends will be added to your account automatically, once your friends have successfully completed three surveys. You can check your friend’s status in your account. Immediately after inviting, the status is indicated as “-1” which means that your friend has not registered yet. Once the account is activated, the status changes to “0”. The status will increase by one for each successfully completed survey. This means that you will receive the promised money, as soon as status “3” is reached.

If your friend is indicated as “-1” in your account, even though you know that your friend has registered, please get in touch so we can check this for you.

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-1

What is PayPal and how do I get a PayPal account?

PayPal is a service, allowing all companies and private individuals to send and receive money securely, conveniently and at low…
PayPal is a service, allowing all companies and private individuals to send and receive money securely, conveniently and at low cost, using an email address. You can register here: www.paypal.com
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Do I need a “Business” or “Personal” PayPal account?

Unless you have your own business or would like to open a business account, registering for a “Personal” PayPal account…

Unless you have your own business or would like to open a business account, registering for a “Personal” PayPal account will do.

For further questions regarding registration with PayPal, please contact PayPal’s support services: www.paypal.com.

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How does payout with PayPal work?

In order to receive payment via PayPal it is necessary that you have a PayPal account. If you do not…

In order to receive payment via PayPal it is necessary that you have a PayPal account. If you do not have one, you can register for free on www.paypal.com. To enable payout, it is important that you use the same email address for PayPal as you do for our panel! If you already have a PayPal account with another email address, you can simply add the email address you have used for registering with us to your PayPal account. As an alternative, we can also change the email address you are using for your MOBROG account.

To receive payment, please take the following steps:

  • Log into your account on our website
  • Click “pay out rewards”
  • Once you have reached the redeemable amount, tick the checkbox
  • Click the “checkout” button followed by “confirm order”
  • Please remember to log into PayPal to accept the transaction, if necessary. If your email address is not linked to your PayPal account, you are able to add it to your account within 30 days, to receive the money (you will find out more about this below).
  • Please note that our system triggers payments once an hour. We would therefore like to ask you to wait for at least two hours, before contacting us about a failed transaction.
  • Feel free to send us a message if your money did not arrive.

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What can I do if the email address I am registered with is not identical with the one I am using for PayPal?

In order for your rewards to be payable, it is important that your email addresses for both accounts are identical.…

In order for your rewards to be payable, it is important that your email addresses for both accounts are identical. There are a number of things you can do if this is not the case:

  • You can simply add the email address you registered with to your PayPal account. You will find the related settings in your PayPal profile. Your money is not lost, if you have already triggered payment, even though you have registered a different email address in your PayPal account. The money will arrive later on, if you add the correct email address to your PayPal account within 30 days. Please contact us for help, if those 30 days have already passed.
  • We can change your email address in our system. Please send us a short message containing your old and your new email address.

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How do I add an email address to my PayPal account?

It is not a problem if your PayPal account is registered with a different email address than the one used…

It is not a problem if your PayPal account is registered with a different email address than the one used for your MOBROG account. You can simply add your other email address to your PayPal account. This is necessary to allow for payments to arrive.

This is how you add an email address to PayPal:

  • Log into your PayPal account
  • Click “my profile”
  • Click “profile and settings”
  • Click “update” in the “email” area
  • Click the plus symbol at the top right
  • Enter the email address you would like to add and click “save”.
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5

How often and of which amount can I receive payment via PayPal?

You can redeem your rewards as soon as you have reached the minimum amount to pay out. You can find…
You can redeem your rewards as soon as you have reached the minimum amount to pay out. You can find the minimum amount in your profile. For security reasons and to protect against fraud, the amount can be paid no more than twice a day. We are sorry but manual payment by us or full payment of all your earned money is not possible.
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-16

Why can I not receive payment for all my earned money at once?

For security reasons and to protect against fraud, payout is limited to twice a day. This is why it is…
For security reasons and to protect against fraud, payout is limited to twice a day. This is why it is not possible to redeem all earned money at once.
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-5

Who is going to pay the fee for payment via PayPal?

Don’t worry! We will pay the fee resulting from payment via PayPal. You will get the full amount without any…
Don’t worry! We will pay the fee resulting from payment via PayPal. You will get the full amount without any deductions!
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10

How come my PayPal payout did not arrive?

There may be a number of different reasons why payment has not been credited to your PayPal account: Is the…

There may be a number of different reasons why payment has not been credited to your PayPal account:

  • Is the email address you are using for MOBROG identical with the one used for your PayPal account? This is strictly necessary for any payments. If this is not the case, you are able to add your other email address to PayPal within 30 days. Payment will then be initiated.

  • Sometimes you need to accept payout. Please log into your PayPal account and check if there is a list of transactions that you need to accept.
  • If your email address is identical for both accounts and payment has still not arrived after two hours, please send us a short message and we are happy to look into things for you.

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2

Are there any other payment options?

For payout purposes we cooperate with the following companies: PayPal S.à.r.l. et Cie, S.C.A. 22-24 Boulevard Royal, L-2449 Luxembourg Skrill…

For payout purposes we cooperate with the following companies:
  • PayPal S.à.r.l. et Cie, S.C.A. 22-24 Boulevard Royal, L-2449 Luxembourg
  • Skrill Ltd. in 25 Canada Square, E14 5LQ London, United Kingdom
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I have a different question regarding my earned money.

You did not find an answer to your question yet? Please send us a short message and we will be…

You did not find an answer to your question yet? Please send us a short message and we will be happy to help!

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