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First of all, we would like to apologise for things not going smoothly. We always strive to improve and we are grateful for your feedback. If you have a question or a problem regarding a survey, please read the following frequently asked questions regarding our surveys. Most problems can be resolved here, in our experience. However, if your problem is still unsolved, you are very welcome to write to our support team.

Sorry, but we are not able to determine how many invitations you will receive per day. We also cannot tell you when exactly you will get them. All invitations are sent automatically.

The number of invitations you receive depends strongly on the country that you live in - surveys are conducted more frequently in some countries than in others. Participants are also selected randomly, or there may be a pre-selection depending on age, gender, level of education, profession, place of residence, etc. This depends on the requirements set by the customers.

We recommend that you fully complete your profile and to always keep your details up to date. This will allow us to ensure that you are invited to surveys more selectively.

It can also happen that our invitations end up in your spam folder, since some email providers interpret our invitations as spam. So please check your spam folder regularly or adjust the settings accordingly. You may want to add Cette adresse courriel est protégée contre les robots spammeurs. Vous devez activer le JavaScript pour la visualiser. to your address book to be on the safe side.

We always try and do advance tests of our surveys to avoid technical problems. However, sometimes problems do not occur until later on. In order to make sure that the issue is not related to your settings, the following tips may help with future surveys.

  • Deactivate your pop-up blocker
  • Use Chrome or Firefox as a browser
  • Avoid double-clicking the link
  • In case of doubt, copy the link to your browser before clicking the “take part” link
  • Always use the intended device (PC / laptop computer for email invitations, smartphone / tablet computer for push notifications in the app)

Please note that every link can be clicked only once. As soon as you have clicked a link, the survey is considered to be started and it cannot be opened/re-started after the browser window is closed. Unfortunately we have to proceed like this, in order to avoid multiple participation and other types of fraud.

Each invitation link can be clicked only once. For this reason it is, unfortunately, not possible to take a break during the survey or to re-start it after closing the browser window. If you get this message it means that you have clicked and started the survey before but regrettably could not complete it.

Should you frequently or even always get this message, there might also be an issue with your email provider. In such cases we would like to suggest that you manually copy the invitation link to the address bar of your browser.

Each invitation link can be clicked only once. For this reason it is, unfortunately, not possible to take a break during the survey or to re-start it after closing the browser window. If you get this message it means that you have clicked, started and concluded the survey before (either because you have completed it or because you didn’t match the target group).

If you are sure that you have completed the survey but have not received any money for it, feel free to send us a short message. Please make sure to include the invitation link for the survey. You will find it in the email we sent you.

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We are sorry that you got a survey in the wrong language! This should not happen. Please contact us, if you were invited to a survey in another language. We will need the invitation link and ideally a screenshot to check the survey.

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When sending out the invitation, we don’t always know for sure if you match the target group. For some surveys, a target group is set in advance based on certain characteristics that are not included in your profile with us. This is why it can happen that you are not part of a survey’s target group, even though you received an email invitation for the survey.

Specific questions are used to determine whether a participant matches the target group. Those questions e.g. about particular consumer behaviour, are asked at the beginning of the survey. The survey is interrupted early on, if you don’t match the target group. We may also search the system to automatically forward you to another survey.

Should you get this message before you have answered a single question and should this happen repeatedly, this may mean that there is a technical issue, such as the used device not being suitable for the survey or that the survey has already been closed.


Email and the internet are fast. Our participants often react so quickly that the survey is closed before all invited participants get the chance to take part. We always invite more people than we need, since we cannot tell in advance how many people are going to take part. We have to do this to be able to guarantee our customers that the required number of participants is reached in a set amount of time.


Each survey link can be clicked only once. For this reason it is, unfortunately, not possible to take a break during the survey or to re-start it after closing the browser window. Unfortunately we have to proceed like this, in order to avoid multiple participation and other types of fraud. We recommend that each survey is completed in one sitting.

In the case of prolonged inactivity, there may be short interruptions of the internet connection leading to the survey being aborted. For security reasons and due to international market research guidelines, a survey cannot be continued and the results cannot be included in the analysis.

The purpose of a survey is not always apparent and this can be intentional. This is a way for researchers to ensure that your responses are spontaneous and unbiased. The occasional strange or funny question may occur as a result.

Also bear in mind that many surveys are conducted in various countries and that the questions are translated for this purpose. We do not perform those translations and unfortunately we are not able to check them for all languages. This can sometimes result in unusual phrasing. We would like to apologise for this.

A survey is considered to violate our guidelines in the following cases:

  • The language of the survey is completely incomprehensible.
  • You consider it to be offensive or discriminating.
  • You are being asked for personal (contact) details (such as your email address).

Please contact us in such cases, so we can close down the survey. It would be perfect if you could provide a screenshot.

Report violation

First of all we would like to apologise for this bad experience! It is often the case that particular target groups are required for surveys. After a couple of initial questions, it is decided whether or not you match the required target group. In order to be able to provide you with a wide range of surveys, we are cooperating with partner companies. Unfortunately it can sometimes happen that those determining questions take a little longer. Due to the large number of surveys, we are not able to check all of them in advance.

Very particular target groups are sometimes required for longer surveys. In such cases, pre-selection may include up to ten or twenty questions. Your answers to the selection questions will not be used when analysing the survey results and you can therefore not be compensated.

However, if you have been kicked out of a survey after an overly high number of questions, please feel free to send us a short message, describing what happened. We will need the invitation link for the survey to look into things. You will find it in the email we sent you. We always strive to get better and we are happy to receive your feedback!

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It can sometimes happen that you are invited to a survey and that you start this survey but are eliminated after a couple of selection questions, because you do not match the required target group. The same may apply, when the survey is already closed. In such a case, our system will immediately search for a new survey for you. If you are able to complete the survey, you will of course receive the remuneration for this survey. You will get higher compensation for a longer survey and lower compensation for a shorter one.

This means that the reason why you are getting a different amount of money than was indicated in the invitation is simply that you have taken part in a different survey.

Thank you for your answers!

It can sometimes take up to two hours for earned money to show in your account. Feel free to send us a short message, if you still haven’t received any earned money after two hours. Please make sure to include the invitation link for the survey. You will find it in the email we sent to invite you to the survey. We will look into your case individually.

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There may be a number of different reasons why payment has not been credited to your PayPal account:

  • Is the email address you are using for MOBROG identical with the one used for your PayPal account? This is strictly necessary for any payments. If this is not the case, you are able to add your email address to PayPal within 30 days. Payment will then be initiated.

  • Sometimes you need to accept payout. Please log into your PayPal account and check if there is a list of transactions that you need to accept.

If your email address is identical for both accounts and payment has not arrived after two hours, please send us a short message and we are happy to look into things for you.

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You still haven’t found a solution for your problem? Please send us a short message and we are happy to help!

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