Frequently Asked Questions
What is MOBROG?MOBROG is a service offered by the SPLENDID RESEARCH GmbH market research institute that allows consumers to register for surveys online or with a mobile phone at no cost or obligation and to get paid for their participation.
How do the surveys work?Online surveys: You will receive an invitation to participate in the survey by e-mail. The invitation e-mail will contain a link to the survey and a short description of the subject matter. The survey will start once you click on the link: You will be asked questions that you can answer with a simple click of the mouse or by entering text.
Mobile phone surveys: Just have a look at your MOBROG app from time to time to see if a new survey is waiting for you. You can then immediately and conveniently participate in the survey using your mobile phone.
What kinds of surveys are offered?The surveys can be about a wide variety of topics, such as: your travel preferences, your feelings about certain products, or your opinion on advertising. The results help companies develop new products or adapt to the needs of consumers. In this respect, you benefit simply by helping out.
Am I obligated to participate in every survey?Of course not. You decide if you want to participate in a survey or not.
What happens to my personal information and the answers I give in a survey?The personal data you enter during registration or when updating your profile stays with us. It is used in the selection process to determine if you are a potential participant for a given survey. This information is never passed on to third parties under any circumstances.
The answers you give during a survey cannot be traced back to you personally. The data is always summarized for the analysis, for example, “62% of the respondents think …”
Do I get anything for participating in a survey?Yes! We reward your participation in our surveys on the online panel or with the MOBROG app. After completing the survey, you will receive credit on your participant account. The amount will vary based on the length of the survey. You can then have your money paid out via PayPal.
Are there other ways to earn money with MOBROG?Yes. Just recommend MOBROG to your friends! The money will be credited to your account once your friend has successfully completed three surveys. Important: Invitations to your friends must be made via our invitation form. Log in and invite your friends. You can invite as many friends as you wish!
What is PayPal and how do I get a PayPal account?PayPal allows companies and private customers to safely and conveniently send and receive money at a low cost using an e-mail address. You can register here: www.paypal.com
My e-mail address with MOBROG is different from my PayPal e-mail address.You can use multiple e-mail addresses with your PayPal account. Simply add the e-mail address you use with MOBROG to your PayPal account.
Is there any other way I can have the money paid out?MOBROG only uses PayPal to pay out money. We consider PayPal to be the safest payment option, since your bank account information remains secret when using this method.
Why is the currency in US Dollars (USD) and not in in my local currency in my panel account?USD (points) stands for US Dollars and the reason we have to use this currency in some panels, is our payment solution Paypal. When we transfer your money, it is in US Dollars. When you receive the money in your Paypal account, the money will be changed to your local currency.
How can I transfer my earned money to Paypal?1. Login to your MOBROG panel account.
2. Click on "Redeem Rewards"
3. Once you have reached the redeemable amount click on the "Checkout" button and your money will be transferred to your online account at PayPal.
4. Please make sure that you login to your PayPal account and accept the transfer.
How often will I be invited to participate in a survey?You can indicate how often you want to be invited to participate in a survey in your profile. It is, however, impossible to say how many survey invitations will be sent to you.
Many participants receive two to three invitations from MOBROG each month; daily surveys are often available via our mobile app. The participants are always selected at random or with a preference based on age, gender, education, profession, location etc. depending on what is needed for the survey.